CUSTOMER SUPPORT

Technical Phone Support
This phone line will connect you with a world-class call center, where your call will be directed to a highly trained technical specialist with the appropriate expertise to solve your most urgent problems. To connect you to these experts, we provide Computer Telephony Integration (CTI) which streamlines the technical support process, giving you quick, direct access to our most experienced resources. Simply call and you'll speak with the service team best able to answer your question or solve your problem. If necessary, we'll dispatch one of our highly trained, expert Field Service Engineers (FSEs) to your shop. FSEs arrive fully equipped to handle a wide variety of problems, which minimizes your downtime and speeds your machine back into operation.
1-(888)-Makino4 (625-4664)

Training (Instructor Led)
Makino offers many training opportunities, including advanced operations, maintenance and programming. Training credits are included with many machine purchases (check your purchase proposal documents). Read more about our training by clicking the "Training" button on the left toolbar.

Online Training
Makino offers online training for both HMC and VMC customers. This includes the following machines: a51, a61, a71, a81, and the S56. Click here to register.

Parts Express Store
Parts can be ordered online or through the phone 1-(888)-Makino1 (625-4661). Most parts can be shipped the same day from our regional warehouses strategically located throughout North America. Read more about ordering parts online by clicking the "Parts Express Store" button on the left toolbar.

Customer Support Services
During the life of your machine, Makino recognizes the need for various predictive, preventitive, routine, and emergency "Life Cycle" services to maximize uptime and to expand your machine capability. To ensure your machine will provide many years of superior performance and reliability, Makino offers the most comprehensive Life Cycle services unmatched in the machine tool industry. From on-site support to preventitive maintenance and service contracts, our progressive customer service programs provided by knowledgeable factory trained personnel ensure you realize the maximum benefit from your machining investment. To support you with these efforts, Makino provides a broad array of services:

• Machine Performance Audits
• Preventive Maintenance Programs
• Calibration and Diagnostic Services
• Production Support
• Retrofits and Upgrades
• Spindle Remanufacturing Service
• Machine Relocation
• Machine Refurbishment
• Service Contracts
• Second shift, third shift, or weekend service to minimize downtime

Give us a call and let us help you with your Life Cycle service needs to maximize your investment.
1-(888)-Makino4 (625-4664)

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