Mason, Ohio – April 16, 2013 – Makino is pleased to announce that it has extended hours for its customer telephone support, providing assistance 24 hours a day, seven days a week.
“For many years, Makino’s call center has served customers with immediate support through highly experienced technical support specialists who possess more than 150 years of combined experience,” said Darren Harville, Makino’s customer support operations manager. “As Makino continues to look for ways to satisfy the needs of customers and strives to provide exceptional assistance, we are happy to extend the availability of our telephone support to a full 24/7 service.”
Makino Technical Support can be reached at 1-888-MAKINO4 (625-4664). Normal hours are 7 a.m. to 9 p.m. EST Monday through Friday, and 8 a.m. to 5 p.m. Saturday and Sunday. When a phone call is made after hours, a live person will answer and gather information; an on-call technical support specialist will promptly get back to the customer. In the majority of cases, Makino’s experienced personnel are able to resolve issues over the phone, with little downtime.
Makino provides lifetime support of its machines with parts, regardless of the age of the machine. More than 15,000 different stocking units are in inventory; they can be ordered both online and by phone. Makino personnel are available to ship these parts within 24 hours, seven days a week, from one of 10 strategically located North American warehouses.
“This is just another way that Makino is working to help customers meet increased production demands and handle the pressures of tighter deadlines,” said Harville.
A world leader in advanced CNC machining centers, Makino is committed to providing high-performance, leading-edge machining technologies and innovative engineered process solutions that enable manufacturers to focus on making what matters. Makino offers a wide range of high-precision metal-cutting and EDM machinery, including horizontal machining centers, vertical machining centers, 5-axis machining centers, graphite machining centers, and wire and Ram EDMs. Makino’s flexible automation solutions provide reduced labor costs and increased throughput in a variety of production volumes and designs. Makino’s engineering services offers industry-leading expertise for even the most challenging applications across all industries. For more information, call 1-800-552-3288 or visit www.makino.com.
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