Technical Phone Support: 1-(888)-Makino4 (625-4664)
As manufacturers face increased production demands and tighter deadlines, Makino is there to help with highly trained technical specialists available 24 hours a day, seven days a week. In the majority of cases, our experienced personnel resolve questions over the phone, with little downtime. If necessary, we will dispatch one of our highly trained, expert Field Service Engineers (FSEs) to your shop. FSEs arrive fully equipped to handle a wide variety of problems, minimizing delays and speeding your machine back into operation.
Training (Instructor Led)
Makino offers many training opportunities, including advanced operations, maintenance and programming. Training credits are included with many machine purchases (check your purchase proposal documents). Read more about our training opportunities.
Customer Support Services
During the life of your machine, Makino recognizes the need for various predictive, preventive, routine and emergency "life cycle" services to maximize uptime and to expand your machine's capability. To ensure your machine will provide many years of superior performance and reliability, Makino offers the most comprehensive life cycle services that are unmatched in the machine tool industry. From on-site support to preventive maintenance and service contracts, our progressive customer service programs, provided by knowledgeable factory-trained personnel, ensure you realize the maximum benefit from your machining investment. To support you with these efforts, Makino provides a broad array of services:
• Machine performance audits
• Preventive maintenance programs
• Calibration and diagnostic services
• Production support
• Retrofits and upgrades
• Spindle remanufacturing service
• Machine relocation
• Machine refurbishment
• Service contracts
• Second shift, third shift or weekend service to minimize downtime
Parts Express Store: 1-(888)-Makino1 (625-4661)
Makino provides lifetime support of our machines with parts, regardless of the age of the machine. More than 15,000 different stocking units are in inventory and can be ordered both online or by phone, Makino personnel are available to ship these parts within 24 hours, seven days a week, from one of 10 strategically located North American warehouses. These locations include: Wichita, KS; Detroit, MI; St. Louis, MO; Cincinnati, OH; Dallas, TX; Seattle, WA; Menomonee Falls, WI; Montreal, Canada; Toronto, Canada; and Mexico City, Mexico. Read more about ordering parts online by visiting the Parts Express Store.