You have deadlines that can’t afford machine downtime. At no cost to its Pro5 control customers, Makino offers ProVis Remote Diagnostics (RD) technology to ensure maximum uptime.
Compatible with Makino Professional 5 (Pro5) enabled machining centers, ProVis technology makes it possible for manufacturers to share a live display of their machine control with Makino technical support specialists for real-time troubleshooting and support. This remote diagnostic capability provides more efficient troubleshooting and faster problem resolution to minimize machine downtime at any time of day or night.
We received a call at 2 a.m. from an untrained operator on third shift who reported a stoppage of their machine’s ATC. Using ProVis, I was able to troubleshoot remotely and walk him through the ATC recovery process. The machine was back into production before 3 a.m., which saved three hours of lost production time between shifts.
Remote accessibility is facilitated via an Internet connection and Makino’s VNC server software. Without being on site, Makino technical support specialists can virtually navigate and guide users through recovery procedures. If a service technician is already on location for support or preventive maintenance, he or she can connect a laptop directly to the machine to collaborate with a technical support specialist.
ProVis technology accelerates the troubleshooting process. Problems can be diagnosed quickly, reducing machine downtime by providing greater visibility and real-time remote support for the machining center. This value-added service is available at no cost to all manufacturers using a Pro5 control, and to all distributor field and phone support technicians.
Please call (888) 625-4664 if you have any questions.
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