Mark Ottaway- Technical Support Specialist
Makino Customer Support is using a new Augmented and Merged reality application to help customers solve machine problems remotely, without the need for a field service engineer to be dispatched. This capability permits faster machine repairs and problem resolution. Using this remote assistance tool, Makino can put our subject matter expert, virtually inside of your facility. This is an easy to use visual system that provides exceptional live support.
Check out this Makino Experience Center event, where you will see a demo of some of the features, capabilities, and benefits of this unique video solution. Let us show you how to get that machine problem behind you – quickly - by using Help Lightning.