“Behind the Curtain”— Maximizing Makino’s Technical Phone Support Services
Even the most reliable and robust machine tools eventually need service support. Join us as Tom Burns, Customer Support Team Leader, gives you a behind-the-curtain perspective of how Makino’s industry leading service support puts an entire field of experts at your fingertips. We’ll follow a real-world support call example from the initial question through problem resolution. Tom will demonstrate some of the tools used to efficiently and quickly get your machine back online. We’ll also discuss some of the performance metrics that Makino monitors to ensure we provide you with world-class service support. Along the way, you’ll learn a few tips and tricks to getting the most out of any future support services calls.